Redbank Plains Community Centre Social Impact Report 2022

Despite intermittent closures in 2021 (January, March and June) monthly visits at the Centre began to reflect pre-pandemic trends in the last half of the 2020–21 financial year.

Centre visits (monthly trends by financial year)

1,200

1,000

800

600

400

200

0

July

May

April

June

March

August

January

October

February

December

November

September

■ 2018–2019 ■ 2019–2020 ■ 2020–2021

As Queensland’s peak body for neighbourhood and community centres report, [Community] Centres could not operate at the capacity they do without volunteers from the local community contributing their time to assist others. During the 2020–2021 financial year a dedicated team of Redbank Plains Community Centre Volunteers provided approximately 3,800 or $163,362 in volunteer hours to the community (QFCA 2020). Additionally, survey respondents across the three years of this study have consistently drawn attention to qualitative aspects of service delivery provided by Centre staff and volunteers, that was again relayed in responses to the 36-month survey: “The staff at the Centre are friendly; welcoming and easy to get to know. They are amazing” “Brilliant, dedicated, knowledgeable and supportive Manager. Wonderful and helpful staff, excellent warm atmosphere” “The staff are such beautiful people with amazing sense of humour” “The centre has an amazing team of lovely volunteers always ready and help and give their time.” Further to providing a calendar of activities, programs and services, along with bookable meeting spaces, during the 2020–2021 financial year the Centre also facilitated the supply of 838 food hampers to the local community with Project Nourish partner; OzHarvest Queensland.

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